Whether you are a first-time visitor or returning to Vip, this guide covers the essential features you need to know. Loyalty programs reward consistent play with exclusive perks, from cashback to free spins. Understanding the mechanics helps you get the most value from every wager.
What You Need First
- A registered and verified account (KYC documents submitted).
- A minimum initial deposit of $20 or equivalent in your chosen currency.
- Opt-in to the loyalty program through your account settings or promotional page.
- Active wagering on eligible games (slots, table games).
- Awareness of point expiry: typically 90 days of inactivity.
- Demonstrated responsible gambling habits—set deposit limits if needed.
How to Sign Up
- Log into your account and navigate to the “Rewards” or “Loyalty” section.
- Click “Join Now” to opt in. No additional personal data is required beyond standard registration.
- Review the terms: point accumulation rate, conversion ratio, and eligible games.
- Start placing real-money bets. Points are credited automatically within 24 hours.
- Check your point balance in the loyalty dashboard; manually convert when you reach the threshold.
Calculating Your Bonus
Points are earned based on wagered amounts. For example, if the point rate is 1 point per $10 wagered, and the conversion is 100 points = $1 bonus cash, your effective bonus percentage is 0.1% of turnover. Let’s calculate with a $5,000 wager:
Formula: Points = Total Wagered / Point Rate
Points = $5,000 / $10 = 500 points
Then convert: Bonus = Points / Conversion Rate
Bonus = 500 / 100 = $5.00
So after wagering $5,000, you earn $5.00 in bonus cash. If you wager $20,000, you earn $20.00. The bonus may come with a wagering requirement (e.g., 10x) before withdrawal.
Licence & Player Protection
The platform operates under a Curacao eGaming licence (1668/JAZ). While this ensures basic player protection, note that winnings may be subject to local income tax depending on your jurisdiction – unlike MGA-licensed casinos. Always use responsible gambling tools: deposit limits, session reminders, and self-exclusion. KYC verification is mandatory before first withdrawal and protects against fraud.
Deposits & Withdrawals
| Method | Min Deposit | Processing Time |
|---|---|---|
| Visa/Mastercard | $20 | Instant |
| Skrill/Neteller | $10 | Instant |
| Bitcoin | $50 | 1-2 hours |
| Bank Transfer (withdrawal only) | $100 | 2-5 business days |
Withdrawal limits apply: typically $5,000 per week for standard accounts. Higher limits may be available through loyalty tier upgrades.
When Things Go Wrong
- Forgot password: Use the “Forgot Password” link on the login page – a reset email arrives within 2 minutes.
- Withdrawal delayed: Check if documents are pending – resubmit if unclear. Contact support after 72 hours.
- Lost internet connection during play: Your bet is processed, results are saved. Reopen the game to see outcome.
- Account locked after multiple failed logins: Contact support with ID verification to unlock.
- Bonus not credited: Ensure you opted in and met wagering conditions. Points are credited automatically, but bonus conversion may take up to 24 hours.
Extra Tips
| Action | Deposit Speed | Withdrawal Speed |
|---|---|---|
| E-wallet | Instant | 24 hours |
| Crypto | Instant | 1-2 hours |
| Debit Card | Instant | 3-5 days |
| Bank Transfer | N/A | 5-7 days |
For fastest withdrawals, use crypto or e-wallets. Deposits are instant across all methods, so prioritise withdrawal speed when choosing your cash-out method.
FAQ
How do I earn loyalty points?
Points are earned automatically on real-money bets placed on eligible games. Slots usually contribute 100%, while table games contribute less.
What is the point conversion rate?
Typically 100 points = $1 bonus cash, but this can vary by tier. Check the loyalty dashboard for your personal rate.
Do my points expire?
Yes, after 90 days of no wagering activity. Points expire at the end of the calendar month following the 90-day period.
Can I convert points to cash directly?
No, points convert to bonus cash with a 10x wagering requirement. The bonus cash must be wagered before withdrawal.
Is there a limit to how many points I can earn?
No, points accumulate indefinitely, but you may lose them if your account is inactive for 90 days.
How do I check my point balance?
Log in and go to the “Loyalty” section of your account. Your balance and recent transactions are displayed.
What games contribute most to point accumulation?
Slots contribute 100% of wagered amounts, while table games and live casino contribute 10-25%.
Can I transfer points to another player?
No, points are non-transferable and tied to your account only.
Mastering these details ensures you maximise your rewards. Start by opting in, check your progress regularly, and always read the terms to avoid surprises. With consistent play, the loyalty program adds meaningful value to your gaming experience.